I can't check my e-mail. What do I do?
If you are unable to access your e-mail account due to a technical issue, please see below.
If you have simply forgotten your username , your password , or both your username and password, please click the relevant link.
STEP-BY-STEP SOLUTION
- Are you able to successfully log in to the SAA web site home page at alumni.stanford.edu, and able to successfully access other password-protected services on the SAA web site such as the Alumni Directory or the Stanford Career Network?
- If NO, please obtain help with the site login.
- If YES, please note the full, exact text of the error message you receive and contact Customer Service.
TIPS
Please try to determine if you are having a problem accessing your e-mail account itself or you are simply unable to log in to the SAA web site. For help, please obtain help with the site login.
Top Technical Inquiries
- I need my password.
- I can't check my e-mail.
- I can't log in to the web site.
- The system doesn't recognize me during registration.
- How do I update my Alumni Profile?
- Can I use Eudora or Outlook to read my e-mail?
- Can I change my username and e-mail address?
- How do I locate a specific alumnus/alumna of Stanford?
- How do I register for a regional event?
